Responsible
Gaming at
27bd

1. Our Commitment to Responsible Gaming

27bd was built for players across Bangladesh who want a safe, entertaining, and fair online gaming experience. We understand that for the vast majority of our players, gambling is a recreational activity — a way to enjoy cricket betting during a BPL match, spin a few slots after work, or try a live casino table on a weekend evening. We want to keep it that way.

At the same time, 27bd acknowledges that for a small number of people, gambling can become problematic. Problem gambling does not discriminate — it can affect people of all ages, backgrounds, and financial situations. Our responsible gaming programme exists to give every player — from Dhaka to Chittagong, Sylhet to Cox's Bazar — the tools, awareness, and support they need before a problem develops or escalates.

Our commitment is not a checkbox or a footer disclaimer. It is an active, ongoing investment in player welfare that includes technology controls built directly into the platform, a trained support team, and clear guidance on where to seek help when gambling stops being fun.

2. Age Restriction — 18+ Only

27bd strictly prohibits access by anyone under the age of 18. This is not merely a policy statement — it is enforced at the account level through mandatory age verification checks before any deposit or wagering activity is permitted.

Verification Process

To confirm that all players meet the 18+ age requirement, 27bd requires the following at registration or upon first deposit:

• Submission of a valid National Identity Card (NID) or passport showing date of birth.
• Selfie verification where required to confirm identity document ownership.
• Proof of address for players whose age cannot be confirmed from the primary document alone.

Accounts that have not completed age verification are restricted from deposits and withdrawals until verification is successfully completed. 27bd reserves the right to request additional verification at any point in the account lifecycle if there is any doubt about a player's age.

Protecting Young People in Your Household

If you share a device or computer with people under 18, we strongly encourage you to use parental control software to restrict access to gambling websites. Always log out of your 27bd account when you are not using it and never share your password with others. If you believe a minor has accessed a gambling website, contact their internet service provider and relevant parental control providers immediately.

3. Recognising Problem Gambling

Problem gambling is characterised by a loss of control over gambling behaviour that causes harm to the individual, their family, or their finances. It can develop gradually over time and is often difficult to recognise from the inside. The following warning signs may indicate that gambling has moved beyond a recreational activity.

• Spending more money on gambling than you can afford, or chasing losses by placing larger bets to recover previous losses.
• Gambling for longer periods than originally intended, or feeling unable to stop once you have started.
• Neglecting work, family, social obligations, or personal wellbeing in favour of gambling.
• Borrowing money, selling possessions, or taking out loans to fund gambling activity.
• Feeling irritable, anxious, or depressed when you are not gambling, or when you try to cut down.
• Hiding your gambling from family members or lying about how much time or money you spend on it.
• Using gambling as a way to escape stress, problems, or difficult emotions rather than for entertainment.
• Feeling a compulsive urge to gamble even after deciding to stop, or after a period of abstinence.

If you recognise two or more of these signs in your own behaviour, we encourage you to use the self-assessment resources listed in Section 8 and to activate one or more of the player protection tools described in the sections below. You do not need to reach a crisis point before asking for help — early intervention makes recovery significantly easier.

4. Player Protection Tools

27bd provides a suite of in-account tools that put control directly in the hands of the player. All tools are accessible from your account settings panel after logging in. Applying any of these tools is free, instant, and does not require contacting support unless you prefer to do so.

5. Self-Exclusion

Self-exclusion is the most comprehensive tool available to players who feel they need a significant break from gambling. When you self-exclude on 27bd, your account is immediately locked from all deposit, withdrawal, and wagering activity for the duration you select. No marketing communications will be sent to you during the exclusion period.

Available Exclusion Periods

• 30 Days — A short cooling-off period for players who want a brief break.
• 3 Months — A medium-term exclusion suitable for players experiencing escalating concerns.
• 6 Months — A longer break recommended for players who recognise problem gambling patterns.
• 1 Year — An extended exclusion for players seeking serious recovery time.
• Permanent — An indefinite exclusion with no scheduled end date. Reinstatement requires a formal written request, a 7-day review period, and satisfactory completion of our responsible gaming assessment.

How to Activate Self-Exclusion

1. 1
   Log In to Your Account

   Access your 27bd account and navigate to the Responsible Gaming section of your account settings panel.

2. 2
   Select Self-Exclusion

   Choose "Self-Exclusion" from the available responsible gaming tools and select your preferred exclusion duration from the options listed above.

3. 3
   Confirm Your Decision

   Review the exclusion details and confirm your request. You will receive a confirmation email at your registered email address acknowledging that the exclusion is now active.

4. 4
   Exclusion Takes Immediate Effect

   Your account is locked instantly. You will be logged out and cannot log back in for the duration of the exclusion period. Any pending withdrawals will be processed to your registered payment method.

If you are unable to access your account to activate self-exclusion, or if you would prefer to do so by contacting us directly, email [email protected] with the subject line "Self-Exclusion Request". Our team will process your request as the highest priority within 1 hour of receipt.

6. Deposit and Spend Limits

Deposit limits are one of the most effective tools for preventing gambling from causing financial harm. By setting a hard cap on how much you can deposit into your 27bd account over a rolling period, you ensure that gambling expenditure stays within a budget you have consciously decided on — rather than one driven by in-the-moment impulses.

27bd supports the following deposit limit periods:

• Daily Limit: Maximum total deposits allowed within any 24-hour rolling period.
• Weekly Limit: Maximum total deposits allowed within any 7-day rolling period.
• Monthly Limit: Maximum total deposits allowed within any 30-day rolling period.

Limits apply to all deposit methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. You can set multiple limits simultaneously — for example, a daily limit of ৳1,000 and a monthly limit of ৳15,000. The platform enforces whichever limit is reached first.

7. Time-Out and Cooling-Off Periods

A time-out is a shorter, temporary break from gambling that is distinct from full self-exclusion. It is designed for players who feel they need a brief pause — perhaps due to stress, a difficult week, or simply a desire to recalibrate — without committing to a long exclusion period.

During a time-out, your 27bd account is suspended from deposit and wagering activity. Unlike self-exclusion, some time-out periods may be ended early upon request, depending on the duration selected. The following time-out options are available:

• 24 Hours — A one-day break. Suitable for players who want to cool down after a losing session.
• 3 Days — A short pause over a long weekend or a particularly stressful period.
• 7 Days — A one-week break for players who want a more meaningful rest.
• 30 Days — A month-long cooling-off period. At this duration, the time-out functions similarly to the shortest self-exclusion option and cannot be cancelled early.

Time-out periods can be activated from the same Responsible Gaming section of your account settings as deposit limits and self-exclusion. As with self-exclusion, you can also request a time-out by emailing [email protected] at any time.

8. Getting Help and Support

If you believe your gambling behaviour is causing harm — or if someone close to you is concerned about their gambling — please do not wait for the situation to worsen. There are multiple ways to get help, starting with the 27bd support team and extending to professional counselling resources.

Reaching out for help is a sign of strength. The earlier a gambling problem is identified and addressed, the easier it is to manage and recover from. Our support team is trained to handle these conversations with compassion and discretion, and all responsible gaming inquiries are kept strictly confidential.

Practical Advice for Safer Play

Beyond the formal tools above, the following habits can help you maintain a healthy relationship with gambling on 27bd:

• Always decide on a budget before you start playing and stick to it regardless of outcomes.
• Treat gambling as entertainment, not as a way to make money or solve financial problems.
• Never chase losses — accept that losing is a normal part of gambling and that increasing your bets to recover losses rarely works.
• Take regular breaks during play sessions. Step away from the screen, get some water, and check in with yourself honestly.
• Avoid gambling when you are feeling stressed, depressed, anxious, or under the influence of alcohol or other substances.
• Keep gambling balanced with other hobbies and social activities so it does not become the primary source of entertainment in your life.
• Talk openly with trusted friends or family about your gambling — transparency is one of the most effective safeguards against problem gambling.
• Review your account transaction history regularly so you have an accurate picture of your actual spend rather than a perception shaped by memorable wins.